Privacy Policy

Talvyr Global Logistics

Talvyr Global Logistics (“Talvyr,” “we,” “us,” or “our”) is operated by Yiwu Mulanluo Trading Co., Ltd. We provide freight inquiry, quotation, shipment coordination, and related logistics support services for shipments from China to overseas destinations, including the USA, Canada, and Europe. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, submit an inquiry, request a freight estimate, contact us, or otherwise interact with us.

1. Information We Collect

We may collect information you provide directly to us, including your name, company name, email address, phone number, WhatsApp number, shipping details, destination information, cargo details, message content, and any files or documents you submit through our forms or by email. We may also collect basic technical information from website use, such as IP address, browser type, device information, pages visited, referral source, and approximate location derived from IP address.

2. How We Use Personal Information

We use personal information to respond to inquiries, prepare freight estimates, communicate about shipment requirements, verify business or shipping details, provide customer support, improve our website and services, maintain security, prevent misuse, comply with legal obligations, and keep records related to quotations, inquiries, or service discussions.

3. Legal Bases and Regional Privacy Rights

If and to the extent EU/EEA or UK data protection rules apply, we generally process personal information based on one or more of the following: your request for pre-contractual steps, performance of a contract, our legitimate interests in operating and securing our business, your consent where required, and compliance with legal obligations. If California law applies and we meet the applicable legal thresholds, California residents may have rights such as the right to know, delete, correct, and opt out of the sale or sharing of personal information, subject to applicable exceptions. If Canadian privacy law applies, individuals may request access to and correction of personal information and may inquire about how their information is handled. These rights and obligations depend on legal applicability and factual circumstances.

4. Cookies, Analytics, and Similar Technologies

We may use cookies, analytics tools, and similar technologies to operate the website, understand traffic, improve performance, remember user preferences, and measure the effectiveness of marketing or content. Depending on your location and the tools we use, certain cookies or tracking technologies may require consent before activation. If you use browser settings, cookie banners, or device controls to limit tracking, some site functionality may be affected.

5. How We Share Information

We do not sell personal information in the ordinary meaning of exchanging data for money. We may share information with service providers and business partners that help us operate the site, host forms, manage communications, provide analytics, process inquiries, or support logistics coordination. We may also disclose information where reasonably necessary to comply with law, respond to lawful requests, protect our rights, investigate misuse, or support dispute resolution. If California law applies and our use of advertising or analytics technologies qualifies as “sharing” under that law, individuals may be entitled to exercise applicable opt-out rights.

6. International Transfers

Because our business operates internationally, personal information may be stored, accessed, or processed in countries other than the country where you are located, including China and other jurisdictions where our service providers or business partners operate. Where applicable law requires safeguards for cross-border transfers, such safeguards may include contractual protections, operational controls, or other measures appropriate to the circumstances.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, preparing quotations, maintaining business records, resolving disputes, meeting legal, tax, accounting, or compliance requirements, and protecting our business interests.

8. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, transmission method, or storage system can be guaranteed to be fully secure, and you provide information at your own risk to that extent.

9. Children’s Privacy

Our website and services are intended for business users, importers, shippers, and adults seeking logistics support. We do not knowingly collect personal information from children under the age required by applicable law without appropriate authorization. If you believe a child has provided personal information to us without proper authorization, please contact us so that we may review and, where appropriate, delete the information.

10. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to identity verification, legal exceptions, and operational necessity. You may also request that we stop using your information for certain communications. If you are in a jurisdiction with additional privacy rights, you may exercise those rights by contacting us using the information below. Where legally required, we will respond in accordance with applicable law and verification procedures.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or social media pages, including WhatsApp, Facebook, and Instagram. We are not responsible for the privacy, security, or content practices of third-party sites or services, and your use of those services is governed by their own terms and policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or operational practices. When we do, we will post the updated version on this page and revise the “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Talvyr Global Logistics
Operated by Yiwu Mulanluo Trading Co., Ltd.
Email: [email protected]
Website: https://talvyrglobal.com